FAQS

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FREQUENTLY ASKED QUESTIONS

To organise a quotation, simply call our head office on 02 4735 3100 and we will arrange a time to meet with you to design your area, With such an array of products, colours and fitting options we will work closely with you to better understand your needs and recommend the best matched products that best suit your requirements. Once the appropriate system, material and colour choice has been selected your designer will be able to price it on the spot for your convenience, This is a Free measure and quote with no obligation.

Simply call either your designer directly or call the head office on 02 4735 3100 and we will arrange for your designer to come back out to organise your order. At this stage a 50% deposit is payable. This can be paid via cash, cheque, credit card or bank transfer

You will be contacted by a True Value staff member to arrange a suitable date and time for a technical check measure. This will be performed by one of our experienced technicians and is typically the same person who will be installing your blinds. This stage will determine if anything has been unforeseen during the design process and will be corrected. (Measure twice, cut once as they say).

Delivery and installation time can take approximately 3-4 weeks from confirmation of order depending on how custom your blinds will be.

Once your blinds have been made, you will again be contacted by a True Value staff member to arrange a date and time for the installation to take place. If motorised blinds have been selected, a date and time will be arranged at the same time for our qualified electrician to have your blinds connected after the installation process.

Once your blinds are installed, we will provide you with a Warranty Card and Aftercare Guidelines. A satisfaction slip will be issued for you to say you’re happy with the installation so final payment can be made.